From time to time these terms and conditions may be reviewed and amended. An up-to-date copy of our terms and conditions may be found on the Adept website (www.adeptdesign.co.uk).
General
These terms and conditions regulate the relationship between the customer (“the Customer”) and Adept Design (Norfolk) Limited (“Adept”) and apply to the ordered domain name (“Domain”) and associated services (collectively “the Service”).
Billing and Payment
All prices are quoted in Great British Pounds and all payments shall be made in Great British Pounds. This agreement is subject to the jurisdiction of English law.
All prices exclude VAT unless otherwise specified. VAT will be charged at the prevailing rate when an invoice is raised by Adept to the Customer.
Payment for the Service is due in advance. Invoices are due and payable within 30 days of the date of issue. In the event the Customer’s account becomes past due, or is otherwise deemed insecure, Adept may at its sole discretion, suspend, interrupt or disconnect the Service.
Term and Renewal
Domain names are registered for a minimum term of either 12 months or 24 months depending on the extension of the domain. It may be possible in some cases to register a domain for a longer period if requested.
The Service is subject to a minimum term equal to the period of registration. Adept will automatically renew the Service for a further period of registration at the end of each term unless otherwise notified in advance in accordance with the cancellation policy.
The term will start from the date of registration, even when the Customer is not actively making use of the Domain during this time. Domains are registered on a “first come first served” basis. Failure to register a domain may result in it becoming unavailable for the Customer’s use.
Cancellation Policy
The Customer may cancel the Service or the renewal of the Service by giving Adept at least 30 days written notice. However, the Customer remains obligated to pay all amounts remaining in the current term.
Any termination by the Customer or Adept shall not relieve the Customer of any obligation to pay fees accrued prior to such termination.
Should the Customer cancel the service, Adept take no responsibility for the continued availability of the domain name to the Customer. Failure to secure the continued registration of a domain may result in it being registered by another party.
Fees
The fees for the Service will be outlined to the Customer in a written quotation from Adept.
Fees will be invoiced in advance for the whole period of registration. Any additional fees accrued by the Customer in relation to the Service will be added to the next invoice produced by Adept.
Adept reserve the right to vary prices between renewal dates; the Customer will be informed in advance of any changes. New prices will apply from the start of the next term of service. The Customer is under no obligation to renew the Service with Adept, however there will be a charge for any time spent by Adept in facilitating transfers, and the Customer must assume responsibility for any disruption.
Refunds Policy
The Service is subject to a minimum term and billed in advanced, therefore no refunds of fees paid will be possible. The Customer is under no obligation to continue the service, as long as the required notice is provided to Adept before the current agreement lapses.
Transfer of Domains and DNS
Should the Customer wish to transfer their domain to another provider, Adept will facilitate this request. If the Customer is also transferring their DNS service the Customer will solely be responsible for ensuring compatibility and continuation of service.
Any assistance required facilitating the transfer of service beyond the change of IPS Tag or provision of Auth codes will be charged at our standard hourly rates for system administration.
It will under no circumstances be possible to transfer a domain to a different registrar within the first or last 30 days of any term of service. There may be certain conditions outside of our control that extend this period.
Acceptable Use Policy
Under no circumstances is unlawful or immoral material acceptable on any domain provided by Adept.
This includes, but is not limited to:
- No pornographic or adult oriented materials, or links to such material
- No pirated software, or links to such material
- No hackers programs, archives or links to such material
- No warez sites or links to such material
- No content that may be considered prejudicial or abrasive to an individuals race, creed, colour our sex
- No business of any illegal nature
- Any attempts to undermine or cause harm to our network or a customer of ours is strictly prohibited
Adept do not allow spamming or unsolicited email to be sent from our servers, or to be sent referring to any domain name or email address maintained on our servers.
Refusal of service
Adept reserve the right to refuse, suspend or cancel service at any time. Violation of any rules and regulations could result in a warning, suspension, or possible account termination. Accounts terminated due to policy violations will not be refunded.
If it is necessary for Adept to suspend the Customer’s service for any reason, Adept reserve the right to charge a reconnection fee to cover the time spent in administering the suspension.
Indemnity
The Customer shall indemnify Adept and keep Adept indemnified and hold Adept harmless from and against any breach by the Customer of these terms of business and any claim brought against Adept by a third party resulting from the provision of services by Adept to the Customer and the Customer’s use of the services and the server including, without limitation, all claims, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs and expenses), howsoever suffered or incurred by Adept in consequences of the Customer’s breach or non-observance of any of the terms of this agreement.
Requests for DNS changes
Adept will provide DNS management as part of the Service. Any changes to DNS records must be submitted to Adept in writing, either by email or post, in advance. Adept will endeavour to make changes as quickly as possible during office hours, however please allow at least 48 hours for the changes to be made.
DNS changes may be requested at any time during the term of service.
Due to DNS propagation and caching, it may take up to a further 72 hours for any changes made to DNS to be live on the internet.
Advanced DNS management or consultancy will be charged for at our standard hourly rates for system administration.
15 White Hart Street, Aylsham, Norwich, Norfolk NR11 6HG